Help
Support & FAQ
The most common questions, and a way to reach a human when that is not enough.
Frequently asked questions
About ten seconds. If it takes longer, the illustrator is simply overloaded right now. Your credits are not spent in that case.
No. It is processed and discarded. The result deletes itself after 24 hours, and location and time data are removed beforehand.
No. No name, no email, no password. Credits and history hang on a random device identifier.
A well-lit photo with exactly one face helps most. With group shots, heavy blur or backlighting the result becomes arbitrary.
Nothing during the beta. The first caricature is free, and purchases are switched off for now.
After 24 hours it is gone for good, on our side too. Save caricatures you want to keep right away via “Save”.
Nothing here fits?
Write to us. Behind caricly there is a single person, not a ticket queue. A reply usually comes within two working days. If something went wrong, it helps to include the device identifier from the app settings.
support [at] caricly [dot] de
Replace “ [at] ” with @ and “ [dot] ” with a full stop. The same address is filed with App Store Connect as the support contact.